As President of KineticD, Troy has over 15 years of IT and Business Operations experience encompassing the public and private sectors. For 12+ years Troy worked directly for Citi Technology and Infrastructure with CITI, one of the largest financial services institutions globally. During this time Troy was the Canada country head for the ICG CTI team, the NAM CTI head for the GTS business and was the Securities and Fund Services global head of CTI Service Delivery Management, a business aligned role leading all technology infrastructure management efforts. Troy’s direct and indirect management responsibilities included complete day-to-day business and technical operations encompassing management of Help Desk services, Desktop Services, Sun Solaris, AIX, iSeries (AS400), pSeries, MS Windows, Oracle, Help Systems Sequel, MS SQL, DB2, Nortel\Cisco routers, switches, data centers, and Avaya PBX telephony providing support for multiple lines of business across the NAM, EMEA and AsiaPAC regions.
Troy graduated from Humber College’s 3 year Computer Information Services diploma in 1998.
Founder, Chief Technology Officer & Director
Tim is the inventor of KineticD. His main goal was – and continues to be – the enhancement of our products to drive client satisfaction. As Tim puts it, “I do very complicated things to make our customers’ lives simpler.”
One of his early achievements was streamlining the office practices at IBM with an online fax product that eliminated bottlenecks for the sales team during product releases. Observing that time-consuming lineups would occur frequently, he designed a solution that was then sold to 8 other IBM offices around the world.
Prior to developing KineticD, Tim was a Marketing Representative and Systems Engineer at IBM, where he put his expertise and insight to use in all ends of the product development spectrum.
Striking out on his own as an IT consultant, Tim developed internet-based solutions for a variety of clients, from technology vendors to major Canadian finance organizations.
Tim eventually became CTO for one of his clients: BayStreetDirect.com, which was recently bought by NIAD Systems.
Tim holds a B.A.Sc. in Electrical Engineering and Computer Science from the University of Waterloo.
Director of Technical Sales
Ben Puzzuoli brings almost a decade of experience in the disaster recovery market to the KineticD team. Ben joins the KineticD team through the acquisition of ROBOBAK, a company he co-founded in 2003. At ROBOBAK, Ben held the position of CEO where he was recognized for his technical knowledge, strategic decision making and ability to focus on the bottom line. Ben is a true believer in getting his hands dirty and will often be found speaking with clients, resellers and even answering support. He is convinced that this will empower him to better understand and serve his customers’ needs.
Ben currently sits on the Canadian Youth Business Foundation’s loan committee board where he donates his time to help educate, motivate and empower today’s young entrepreneurs to start new businesses. Ben graduated from the University of Windsor with an Honors degree in Business Administration and is currently pursuing his MBA with a specialization in Entrepreneurship.
Director of Development
Rob Puzzuoli comes to KineticD through the acquisition of ROBOBAK, a company he co-founded in 2003.
As Chief Systems Architect at ROBOBAK, Rob Puzzuoli focused on managing the entire software development team and participated in system architecture planning through an internal system that he took part in designing.
Rob now works closely with the CTO to manage the development and support teams at KineticD. Together they ensure that the technologies they build scale to fit the needs of over 40,000 users and company partners.
Rob graduated from St. Clair College with a diploma in Computer Science and holds a variety of Windows and VMware certifications.